WHO WE ARE

We, PRAMIZ OOD, UIC 121550030, with registered office in Bulgaria, Sofia and registered office in Bulgaria, Sofia, in our capacity as a personal data controller within the meaning of the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679), in force from May 25, 2018, are committed to ensuring compliance with the legislation of the EU and the Republic of Bulgaria regarding the processing of personal data and the protection of the rights of the persons whose personal data we process, in view of which we provide you with this information.

We process your personal data based on your explicit consent only for the stated purpose. The provision of personal data is entirely at your discretion and desire. If you have not created a profile on our site, we will store your data for up to 2 years after receiving it, after which we will destroy it. When processing your data, we do not perform automated decision-making (without human intervention).

1. What we collect and store

While you visit our site, we record:

Products you have viewed: we may use this functionality to show you products you have recently opened;
Location, IP address and browser type: we will use this data for purposes such as calculating tax rates and shipping;
Shipping address: we will ask you to enter this, for example so that we can inform you of the cost of shipping before you place your order and to ship it to you.
We will also use cookies to track the contents of your shopping cart as you browse the site.

Note: you can enter more details in your cookie policy and link to this section from here.

When you make a purchase from us, we will ask you for information such as your name, billing and shipping addresses, email address, phone number, details of your credit card or other payment method and – at your option – information to register your account, such as a username and password. We will use this data for some of the following purposes:

Send information about your profile and order;
Respond to your requests, including refund requests and complaints;
Process payments and prevent fraud;
Register an account in our store;
Comply with our legal obligations, such as calculating tax rates;
Improve our store offerings;
Send you marketing communications if you choose to receive them.
If you create an account, we will store your name, address, email address, and phone number and use them to automatically fill in your future orders. This data will be stored for a period that you specify and you can change or delete it at any time

In general, we store information about you for the minimum period necessary for the purposes for which we collect and use it. For example, we will store your order details for 2 years for tax and accounting purposes. This data includes your name, email address, and billing and shipping addresses.

We do not have access to your debit and credit card details. Only the issuing bank has such access.
Transactions made using your cards are carried out in the most secure conditions, over an encrypted connection and after 3D secure validation.

2. Who on our team has access

Our team members have access to the information you provide. For example, store administrators and managers have access to:

3. What we share with others

We do not provide your personal data to third parties except to:

the relevant carrier – if the goods are to be delivered to your address;
upon request, in accordance with the statutory procedure, to government authorities, such as tax administrators, courts, law enforcement authorities.

At any time while we store or process your personal data, you, as the subject of such data, have the following rights:

to request confirmation as to whether we are processing your personal data, and if so, to obtain access to the data, as well as information about the processing;
to request from us the correction, completion, deletion (right to be forgotten) of personal data;
to request from us the restriction of processing; to object to processing;
to request that the personal data be provided in a structured, commonly used and machine-readable format to you or to a person or organisation specified by you;
to withdraw your consent.
You should be informed that your rights as data subjects are not absolute, insofar as they are limited by the rights and freedoms of others. In certain cases, we may refuse to exercise a specific right, and our refusal must always be explicit, in writing and justified by a specific legally established reason. If you wish to ask a question regarding the processing of your personal data, exercise your rights or file a report or complaint, you may do so in writing using this contact form or by sending an e-mail to the e-mail addresses listed on this site. We will respond to your comments, questions and requests within one month of receiving them.